Far from the manufacturing centres of Europe, the USA and the Far East, in the Arabian Gulf the quality of after sales service is of cardinal importance to end-users. The local availability of fast and reliable maintenance and repair services is a major factor in any purchasing decision.
The Maintenance and Engineering Division has routine maintenance contracts with many leading institutional laboratories, including food control units, hospitals and oil companies. Only City Pharmacy has the skills and resources to back up the manufactures’ promises.
Ensuring service excellence, nine qualified biomedical engineers are responsible for maintenance and after-sale services anywhere in the UAE. These engineers work hand in hand with engineers representing principals and working from regional offices in the UAE. Staff manning a toll-free number receive - and immediately respond to - emergency calls around the clock.